Recent Posts

What to do in your Western Dutchess County home if you discover water damage!

4/18/2019 (Permalink)

Water Damage What to do in your Western Dutchess County home if you discover water damage! Water stains in your ceiling mean water is leaking somewhere!

There really are a few key FAQ's to know if you've had water damage in your home in Western Dutchess County:

What do I do first? W

When it comes to water damage, the cause of the loss must be repaired first. Call a plumber to get the problem repaired right away.

We highly recommend you then file a claim with your insurance company.

Then, call SERVPRO of Western Dutchess County, no matter the size of the disaster and no matter what time of day. Our dedicated professionals will gather all needed information and schedule an estimator to meet you.

How much is this going to cost me?

Our estimates are FREE and we work directly with your insurance company to help cover the costs of the damage. In most cases, you’re only responsible for your insurance deductible. However, no two losses are ever the same, we’re happy to explain the course of action.

What about the damaged items? O

Our teams are trained and certified in Water Damage Restoration. They will remove all damaged contents that are salvageable, clean and dry them and return them to you promptly. We have state of the art drying equipment to take care of it all from couches to clothing to important documents, photos and electronic equipment.

Do I have to worry about mold?

Fixing the leak and drying out all affected areas in quick fashion helps stops the growth of mold spores. Mold likes warm and damp environments, that’s why you’ll often see it in basements, crawl spaces and sometimes attics. As part of our drying process, we use green- based anti-microbial products to inhibit any mold growth, in addition to SERVPRO’s proven mold prevention techniques and protocol. Time is key here, the quicker the areas are remedied, the less of an issue mold growth will be.

How long does this whole process take?

This often depends on the size and severity of the damage but our estimators, production managers and technicians will be with you step by step. We pride ourselves in using effective methods as well as being efficient and timely. We understand how stressful this type of situation is and we’re eager to help get your life back to normal as quickly as possible.

We've got your back no matter what and we'll help make it "Like it never even happened." 845-631-3600

Help keep your Poughkeepsie home dry and mold-free!

4/10/2019 (Permalink)

Mold Remediation Help keep your Poughkeepsie home dry and mold-free! Mold loves a warm and moist climate.

Mold can be a nightmare for any Poughkeepsie homeowner as well as cause some health issues.

Mold grows best in warm and damp climates so here are some easy steps to help prevent the growth in your home:

  1. Try to keep your home under 72 degrees.
  2. Don’t leave wet clothes and towels lying around. Mold can start to grow on wet clothes in under 48 hours.
  3. Clean and dry all surfaces. Sinks and floors and even walls are likely to have mold if they are damp for too long. Keep them clean, keep them dry.
  4. Run the fan in your bathroom while showering, open a window if you can.
  5. Improve your airflow. Keep furniture away from the walls. Leave your closet doors ajar. Try the fan and an open window rather than the air conditioning.
  6. Try a dehumidifier. Dehumidifiers are great for basements and any room that can grow damp.

 Not only can these step help leave your house smelling fresher and feeling dryer, it can help promote better health as well.

If mold has become an issue in your home or business, our certified techs have your back to take care of mold remediation. Call us today and we'll walk you through it all with ease.

When dealing with large commercial properties in Western Dutchess County....

4/9/2019 (Permalink)

Commercial When dealing with large commercial properties in Western Dutchess County.... A Desiccant Dehumidifier is a must-have for commercial properties with lots of square footage.

No matter what kind of damage your Western Dutchess County commercial building has suffered how overwhelming it might feel, here's a peek into how we handle the loss so you can go right back to business.

When you have a large loss, you break out the juggernaut to help get it dry. This mammoth machine is a Desiccant Dehumidifier.
A desiccant dehumidifier has a moisture absorbing wheel inside the unit that is made of silica gel – which is the desiccant (drying) element. Air enters the unit through an opening and travels through the silica gel wheel. When the air reaches the other side of the wheel it is dry and pushed out of the unit by a high static blower.

No matter the size of the disaster, having machines and equipment like this at our fingertips is crucial to taking care of it the right way quickly and efficiently with minimal business downtime. Call SERVPRO of Western Dutchess County for any of your commercial property cleanups.

Know the 3 categories of contaminated water that can occur with a water damage in your Dutchess County home.

4/3/2019 (Permalink)

Why SERVPRO Know the 3 categories of contaminated water that can occur with a water damage in your Dutchess County home. Regular water that happens to be pouring out of duct work? Nope! This is Category 2 as it traveled and affected many areas of the home.

When dealing with water damage in your Western Dutchess County home or business, there are a lot of things to think about.

One of the key questions our experts will need to know is if the water affected more than one area or floor? It’s important for us to know what we might be working with and if contaminated water is part of it. This might not be the case for your loss, but our Production Managers will determine the extent when they’re onsite.

There are 3 categories of contaminated water that we take into consideration:

Category 1: Source of water that does not pose substantial threat to humans and classified as "clean water". Things like a broken water supply line, tub or sink overflows or appliance malfunctions are generally a Category 1.

Category 2: Contains a significant degree of chemical, biological or physical contaminants and can cause discomfort or sickness when consumed or even exposed to, known as "grey water". This type carries micro-organisms and nutrients of micro-organisms. Examples are toilet bowls with urine (no feces), sump pump failures, and water discharge from dishwashers or washing machines.

Category 3: Known as "black water" and is grossly unsanitary. This water contains polluted agents, harmful bacteria and fungi, and can cause severe discomfort or sickness. These contaminated water sources that affect the indoor environment and includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and/or has remained stagnant may be re-classified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination no matter what color it is or what content is in it.

This photo is an example of water damage that started in the 3rd floor of the home, traveled through sheet rock, insulation and hard wood floors (which have laminate on them) and finally came out through the ducts in the basement. This water was classified as Category 2 as it was loaded with physical contaminants.

Our water damage remediation experts at SERVPRO are certified by the Institute of Inspection Cleaning and Restoration Certification and follow their precise protocols and procedures for cleaning and disposing of this contaminated water.

Water damage? Call SERVPRO of Western Dutchess County at (845)831-3600 and we’ll be by your side through it all. We’ll get you the answers you need and the team of experts on the job quickly and help ease the stress of the situation. Our team is faster to any size disaster!

We Understand the Value of a Fast Response to Disasters | SERVPRO® of Western Dutchess County

3/22/2019 (Permalink)

Why SERVPRO We Understand the Value of a Fast Response to Disasters | SERVPRO® of Western Dutchess County Don't wait to get water damage taken care of!

When disaster strikes your home or business, and it is your home or livelihood on the line, time becomes an especially precious commodity. You don’t have the benefit of waiting for help—you need it right away.

A rapid response is crucial. We understand that, so responding faster to any size disaster is more than just a slogan to us.

Why a Quick Response Is So Important

It’s your belongings or business on the line, time is not a luxury you have regarding disaster cleanup. This is especially true when there has been a water damage event. Damage can be occur in various ways like flooding, appliance and/or plumbing failures, storm damage and even fire damage caused by the water that is used to extinguish fires.

In a matter of minutes, water can spread throughout your property saturating everything it comes into contact with. Walls, floors, upholstery and your belongings are fast casualties of water.

The effects of water damage within the first 24 hours include:

  • Drywall swelling and breaking down
  • Metal surfaces beginning to tarnish
  • Furniture starts to swell and crack
  • Dyes and inks from cloth and paper items spreading and staining
  • There will be a musty odor

The damage continues to worsen as time goes on. In as little as 48 hours to as long as a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious bio-hazard contamination

If water damage is left unchecked for over a week, it will lead to a greatly increased restoration time and costs and will also impact structural safety.

We’re Here to Help

Our goal is to provide an immediate response to any size disaster, helping to minimize the damage and keeping the cleaning and restoration costs manageable.

Our trained cleanup and restoration specialists can be sent out to your property or business at any time, no matter the day or time.

Being a locally owned and operated franchise helps us be close by and ready to respond whenever the call comes in. Also, a major benefit of being part of a national network of over 1,700 franchises is that we have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Western Dutchess County is available for emergency cleanup and restoration services 24 hours a day, seven days a week. Call us at (845)831-3600.

How bad could water damage be? When Water Attacks: a SERVPRO of Western Dutchess County story

3/19/2019 (Permalink)

Water Damage How bad could water damage be? When Water Attacks: a SERVPRO of Western Dutchess County story Once the heat was fixed, this once-frozen insulation became a nasty waterfall.

You're enjoying a well-deserved tropical vacation when you get a call from a relative checking on your home….it's 10 degrees there, pipes in your attic have burst and what seems like your entire home has water damage from top to bottom.

It's not just a wet floor that will dry, WATER DOES THE MOST DAMAGE and will find whatever way it needs to get out. Insulation, sheet rock, everything gets soaked and then gravity and weight take over. Before you realize it, every surface, every item, just about everything you have has some sort of debris, dust, moisture, bits of sheet rock and insulation on it.

This type of damage needs to be remedied quickly before secondary issues arise. Heating/plumbing systems fixed, everything needs to be dried out from floors to walls to ceilings, including removal of the damaged areas. Personal items and contents must be relocated elsewhere, cleaned and stored, and then reconstruction can start.

Thankfully, SERVPRO of Western Dutchess County was able to start remediation services right away and the homeowner will be able to resume their vacation very soon. We’re with you every step of the process, to make it better than new, to make it "Like it never even happened."

Protecting Your Business From Fire Risks | SERVPRO® of Western Dutchess County

3/7/2019 (Permalink)

Commercial Protecting Your Business From Fire Risks | SERVPRO® of Western Dutchess County It's a good idea to make sure you have a fire plan in place for your business!

Safety for your employees and visitors is just one of the factors business owners need to consider. If you are a business owner, one risk you will need to spend some time planning for and working toward preventing is a fire.

<h4causes-of-commercial-structure-fires">Leading Causes of Commercial Structure Fires

According to the National Fire Protection Association (NFPA), the leading causes of structure fires in office properties from 2007–2011 were (in order):

  1. Cooking equipment, 29% of fires
  2. Electrical distribution and lighting equipment, 12% of fires
  3. Heating equipment, 11% of fires
  4. Intentional, 10% of fires
  5. Smoking materials, 9% of fires
  6. Exposure, 4% of fires
  7. Electronic, office or entertainment equipment, 3% of fires

Of those causes, intentional, exposure, and electrical distribution and lighting equipment accounted for the most property damage with 20%, 18% and 15% respectively.

It was reported by the Bureau of Labor Statistics that in 2007, fires and explosions accounted for 3% of all workplace fatalities.

Looking at more recent numbers, the NFPA estimates that from 2007–2011, U.S. fire departments responded to an average of 3,340 fires in office properties per year, which resulted in an annual average of four deaths, 44 injuries and $112 million in direct property damage.

<h4your-business">Protecting Your Business

By focusing on fire risk assessment, fire prevention and staff education, there are steps you can take to protect your business and help reduce the chance of a fire breaking out.

First, make an assessment of any fire hazard risks in your facility. In some locations, your local government may have a fire marshal that can visit your establishment to help identify these risks and provide guidance on your fire prevention plan.

You’ll want to make sure that the right fire protection equipment is in place. This includes an automatic sprinkler system, smoke detectors and fire extinguishers on each floor.

Finally, you must consider the safety of your employees and visitors. By creating a fire plan and regularly reviewing it with your staff, you’ll ensure that everyone knows what to do in the case of a fire. To keep fire safety procedures fresh in everyone’s mind, conduct fire drills at least once a year, and take time to review evacuation routes and the locations of your first-aid kits.

Despite best efforts with fire prevention and safety tips, the worst could always happen at your business. If a fire has damaged your business, SERVPRO® of Western Dutchess County is available to help make it "Like it never even happened." Call us, no matter when and no matter where, 845-831-3600.

Understanding How Floodwaters Are Classified | SERVPRO® of Western Dutchess County

2/25/2019 (Permalink)

Water Damage Understanding How Floodwaters Are Classified | SERVPRO® of Western Dutchess County Know the different types of flood water!

Even though it is easy to consider all water that causes damage the same, there are three separate classifications: clean water, gray water and black water. You can better understand how to handle a water damage situation by having an understanding of the differences in these types of water.

The basics are the same. It doesn’t matter what type of water has caused damage because a cleanup and restoration process will always follow. First, and most important, is removing all moisture and damp items as quickly as possible, to hinder the growth of mold, which begins to flourish in this ideal environment.

1: Clean Water

Much like its name suggests, clean water is just that, “clean,” and not the type to pose an immediate threat to your health. Clean water is free of contaminants and may be the result of:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

Clean water is the easiest type of water damage to work with because there are fewer microbes living in the water. But remember, it only takes 48 hours and contact with the surfaces of a building for clean water to become a category two, gray water.

2: Gray Water

Gray water means the water damage cleanup and restoration can become a bit more serious. This water may create a health risk since it will contain slight chemical or biological contamination.

This slight contamination involved with gray water will mean that it will need to be thoroughly treated before safe consumption.

Gray water includes water from dishwashers, aquariums, showers, etc. The 48-hour exposure time applies here as well, since gray water becomes black water if not treated.

3: Black Water

Where there is black water, you now have the most serious of the three classifications, and it is considered highly contaminated by harmful chemicals and biological matter. This type of water would be floodwaters containing soil and all sewage waters.

Sewage is contaminated with dangerous microbes, including bacteria, protozoans, molds, fungi and more, which are harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

It is best to treat all waters associated with water damage as black water because water picks up contaminants along its path.

The three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Western Dutchess County is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services! Call us at 845-831-3600.

Tips to Help Protect Your Home From Water Damage | SERVPRO of Western Dutchess County

2/15/2019 (Permalink)

Water Damage Tips to Help Protect Your Home From Water Damage | SERVPRO of Western Dutchess County Water damage can be one of the costliest damages to experience in a home or business.

Water damage has proven to be one of the most costliest yet common disasters a home can experience. From a burst pipe to a malfunctioning dishwasher or storm damage, there are countless ways water damage could occur in your home.

While water damage can be an especially common issue for homeowners to deal with, there are plenty of ways you can help protect your home.

Protecting Your Home From Water Damage

Water damage is a huge hassle to deal with, it can have a long-term impact on your home, one of them being mold. It’s one of the most common side effects of water damage because it begins to grow and flourish within 48 hours of exposure to moisture.

When beginning to think of ways to safeguard your home against water damage, it might be easier if you break it down by areas of impact. These areas could include basements, kitchens, bathrooms, flooring and ceilings.

In the basement, you can prevent water damage by preventing water seepage. Do this by resealing vulnerable areas of the basement, making sure water drains away from your home and installing a backwater valve.

Your kitchen and bathrooms can experience water damage due to plumbing issues and appliance failures.

Be sure you:

  • Inspect your appliances regularly, especially the hoses and faucets
  • Check to make sure there are no leaks in the seals or caulking around your showers and tubs
  • Know where the main water shut-off valve is in your home
  • Don’t leave the house while the washer or dishwasher is running

There are things you can do to protect the possessions in your home from water damage, but don’t be surprised if it is not always possible. Use waterproof bins to store items and keep items stored on shelves up off of the floor.

How to Clean Up After Water Damage

If your home does experience a water damage situation, there is a good chance you can salvage items that can be dried out within 48 hours.

Be sure that you contact your insurance company immediately after the water damage situation and evaluate the extent of the water damage in your home as well as identify the type of water that is involved.

The three types of water are:

  1. “Clean” water. Can be from rain, condensation, leaky pipes, etc.

  2. “Gray” water. Slightly dirty water from dishwashers, washing machines, clean toilets, etc.

  3. “Black” water. Water from sewage or serious flooding from nearby rivers, etc. This water can cause serious health problems.

Removing all wet items from your home and getting it dehumidified and dried out after a water damage disaster is important. You will then need to thoroughly clean and disinfect all remaining materials.

Here’s a tip from the pros: Freeze wet books, photos and papers in a frost-free freezer, allowing you extra time to deal with them after everything else has been taken care of. This prevents mold and mildew from developing and causing more deterioration. Once able, remove them from the freezer and air-dry or fan-dry the pages.

It may seem like recovering from water damage is an overwhelming and slightly impossible task, but it doesn’t have to be. You can call on the highly trained experts at SERVPRO® of Western Dutchess County, at 845-831-3600. We are here to make it "Like it never even happened!"

Do you own a vacant home? Best practices for avoiding frozen pipes

2/5/2019 (Permalink)

Water Damage Do you own a vacant home? Best practices for avoiding frozen pipes Avoid this damage by preparing your vacant property for winter temps!

If you own a 2nd home, rental property or have a vacant property for sale, it's important to have it winterized before the winter starts and to have someone available to check on it for you while it's vacant.

While there are always unforeseen issues that can happen, it's the water that causes the most damage. Water can and will get into everything, continuously finding a way out is the name of the game.

Don't turn the heat off in the colder months, follow good instructions to protect your pipes and utilities, have your furnace and heating systems checked regularly, seal windows and doors if possible, check outside spigots and water sources. Speak with your insurance agent about tips they have and make sure your policy is where it needs to be.

Should you ever suffer from water damage, or any kind of loss to your property, call the experts in damage restoration. SERVPRO of Western Dutchess County has been the local leader in the industry for over 25 years, we're here for your emergency 24/7 with certified technicians and the best technology around.

Call us immediately so we can give you piece of mind quickly, no matter the damage and no matter the size, 845-831-3600.