Recent Water Damage Posts

24-Hour Emergency Water Damage Services for your Wappingers, Fishkill and Beacon home or business!

12/13/2019 (Permalink)

SERVPRO drying machines set up around washing machines inside a home We're here to help 24/7 for all water damage emergencies!

SERVPRO of Western Dutchess County provides 24-hour fire and water damage restoration services throughout Dutchess County including Wappingers, Fishkill and Beacon homes or businesses.

Our professionals are available 24 hours a day for water emergencies and we’re faster to any size disaster. When you are dealing with any kind of water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage and sometimes cause secondary issues like mold growth.

We Answer the Phone Ready to Help,
Call Today - 845-831-3600

We understand that when you call us, you may be feeling confused, stressed, and overwhelmed. You need an expert to guide you through this crisis. Our staff has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business since 1992.

What You Can Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many certified SERVPRO Professionals may be needed.

Some of the questions you can expect:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage and has the cause been repaired?
  • Is there electricity and heat available (on-site)?

We’ll take it from there! We have a full staff of technicians ready to help at a moment’s notice, no matter the time or holiday!

About SERVPRO of Western Dutchess County

SERVPRO of Western Dutchess County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water or sewage damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Let us help relieve the stress and make it “Like it never even happened.”

Key Difference Between Water and Flood Damage in your Dutchess County home

10/30/2019 (Permalink)

A white ceiling with black mold and bubbled sheet rock from water damage. Know the differences between water and flood damage and make sure to know what your insurance covers and doesn't!

While “water damage” and “flood damage” are terms often used interchangeably, they actually have some key differences that are important as you begin the recovery process. While all Dutchess County water damages should be treated quickly, being aware of the cause of the damage will help tremendously as you begin restoration. 

We’ve laid out the differences between flood and water damage, and have included some tips on how to stay protected from each type. 

What Is a Flood? FEMA defines a flood as a temporary event that results in partial or complete water coverage on an area consisting of at least two acres or across at least two properties. If the water is caused by any of these sources, the chances are high that you’re dealing with flood damage: 

* excess of inland or tidal waters

* any source of runoff or surface water that has accumulated quickly

* mudflow

*a collapse of land as a result of erosion or undermining, caused by excessive waves or currents that result in a flood 

What Is Water Damage? Water damage and flood damage may seem quite similar, but their differences lie in their sources. You may have water damage instead of flood damage if: 

* you are the only person affected * the water source is from inside your home * the water does not come from any sources listed above 

If these factors apply, you may be dealing with water damage instead of flood damage. However, if two or more properties are involved or a large portion of your land is affected, you may be dealing with a flood instead. 

Protect Against Water and Flood Damage Regardless of whether the damage is classified as being from a flood or from water, homeowners want to do their best to protect against it. Some of the ways you can do this are: 

* Check areas prone to water damage regularly—basements, attics and bathrooms to name a few.

* Understand the flood alert system to be aware of your risks. 

* Be aware of the types of flood insurance available to you, as it is typically not included in homeowner’s policies 

If you’ve been affected by flood or water damage, we are here to help you.  Call us 24/7 to get an immediate response to your restoration needs. 

The Do's and Don'ts of Water Damage In Your Dutchess County home

10/16/2019 (Permalink)

A large bathroom with an inch of water covering the whole floor. Stay safe and know what to do and what not to do following water damage in your home!

Sometimes, no matter how much you think you're prepared, things just happen. Pipes burst, appliances malfunction, sump pumps fail. If you experience water damage in your home from clean water (not sewage or contaminated waters), here's a few tips on what you should and shouldn't do before help arrives:

DO--If possible, shut off the water source. If not, call a plumber ASAP to get the source repaired. -Turn off circuit breakers for wet areas and ONLY when access to the panel is safe from electric shock.-Call your insurance company and submit a claim.-Call SERVPRO of Western Dutchess County, no matter the time or place, we'll be there to get the damage under control.-Remove excess water by mopping and blotting. Wipe water from wood furniture.-Prop up couch cushions, put blocks under furniture that might be sitting on wet carpeting.-Relocate any sensitive items like computers, paintings, and documents to a dry area.  DON'T- (Safety is the biggest concern here)-Enter a room with standing water where there is a risk of electrical shock. Avoid areas where outlets, switches, electrical equipment or circuit breakers are exposed to water.-Use your household vacuum cleaner, these are not built for water and could cause electrical shock and damage the vacuum. Even a wet-dry vacuum can't handle more than a puddle, don't take the chance.-Use any appliances like TVs while standing on wet carpet or flooring, especially not on wet concrete floors! With any damage, safety comes first. Our professionals specialize in the cleanup and restoration of all Western Dutchess County properties from any kind of damage, leave it to the experts.We're here for your emergencies, 24 hours a day, 7 days a week and will make that water damage look "Like it never even happened."

Making the Right Choice in Restoration for your Water Damage

10/15/2019 (Permalink)

As a homeowner, a common reaction to unexpected water damage is being confused about what next steps to take. Between picking a restoration company to work with, consulting with home-owners insurance, assessing damage to personal items and taking care of other urgent tasks, it can be an overwhelming time.

However, by choosing a reputable and certified Dutchess County restoration company in advance, homeowners can mitigate at least one part of the process before it begins and feel some relief knowing that’s choice will make the whole process easier.

It can be difficult to determine what is important when researching restoration companies, which is why we’ve put together a guide of what to look for to make the right choice:

A Full Restoration Provider- Start to Finish

House damages, including water damage, not matter the cause, often require multiple types of restoration. Water can cause structural issues, while fire can require air purification due to soot. SERVPRO of Western Dutchess County is fully certified in every type of damage and can provide full restoration of your home.

Flexible Emergency Service

When you discover home damage, you want to be sure you can contact your restoration company right away. That is why we have a 24-hour, 7 day-a-week emergency line staffed by live people, not just a recording, so we can answer whenever you call and begin to assemble our team right away.

A Thorough Training Program

Technicians who perform restoration should be well-trained and highly skilled, which is why we use the highest standards in the industry to design our training materials and educate our technicians.

A Scalable Model

While we have been a LOCAL community business for over 25 years, we also have a nationwide network of other franchises that we can work with if a disaster were to occur. This allows us to treat every job with the same level of service and expertise, whether it is for a single home or an entire area.

If you have experienced storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly. We’ll help get you back to preloss condition, Like it never even happened.

Places to Check If You Have a Water Leak | SERVPRO® of Western Dutchess County

10/14/2019 (Permalink)

Water bursting from the water line attached to the toilet Some water leaks aren't obvious, make yourself a checklist of what to check and how often to avoid water damage situations in your Poughkeepsie home.

Water leaks do not always manifest themselves in dramatic spurts of water or puddles on the floor of your Poughkeepsie home. In fact, many people only find out there is a leak somewhere in their home once they notice a rise in their water bill.

A water leak can account for up to 10,000 wasted gallons of water a year, so you'll want to take care of them quickly. However, it can be difficult to determine where the leak is located ifthere are no obvious signs aside from an increase in your meter usage.

Checking for Water Leaks Around the Home

When trying to determine where your leak is located, checking the most obvious spots first will help you narrow your possibilities down by process of elimination. Here are some of the most common spots for water leaks:

  1. The Bathroom

Between the sink, toilet and shower, there are plenty of options for water to leak in the bathroom. Check the seal around the base of the toilet, ensure there are no drips from the faucet and check the pipes under the sink to rule the bathrooms out.

  1. Around the Hot Water Heater

Because it is normal for hot water heaters to build up condensation through regular operation, leaks can be difficult to detect at first. Listen closely for a leaking sound when the unit is off and watch moisture levels carefully to determine if this is the culprit.

  1. In the Basement

Most basements contain most of your home’s plumbing and water piping, so they are an important spot to check if you suspect a leak. Check the pipes thoroughly where they seal for any accumulated moisture.

  1. Beneath and Behind Appliances

Appliances such as refrigerators, dishwashers and washing machines utilize a lot of water and are susceptible to leaks from damaged pipes. Check under and behind appliances regularly for moisture buildup.

  1. Under the Kitchen Sink

Kitchen sinks, especially those equipped with garbage disposals, are notorious for leaking water into the cabinet underneath. There are many seals and connectors that can wear down with age, causing an unseen leak to hike your water bill up.

Life happens, if youve discovered water damage in your home, thats what were here for! Weve got the experts in the industry and can restore water damage to just about any surface contact us today for a quick response!

Protect your Western Dutchess County home from Ice Damming before it becomes a problem!

10/10/2019 (Permalink)

Snow, ice and icicles hanging off of the gutters on a house All this snow and ice build up is an ice damming issue ready to happen! Take care in the Fall to help prevent water damage in the Winter!

Fall is the ideal time to get your Poughkeepsie, Fishkill, Beacon and Wappingers homes ready for winter. Most of us have heard the stories about ice damming from a roof or gutters, it’s a stressful and costly headache that can be prevented.

Ice dams can occur when there are several inches of snow on the roof and the outside air temps hover in the low 20’s for many days. Poor attic insulation increases the chances of a problem. Ice dams form when heated air melts roof snow down into water stuck behind still frozen ice. When the water is dammed and has nowhere to flow through the gutter system, it can back flow under shingles and inside your home. The bottom line is you want to try to keep that attic as cold as you can to stop melting ice AND to keep the snow and icicles clear from your roof.

Here are some helpful prevention tips you can do ahead of winter to avoid an ice damming problem:

  • Keep the attic air temperature below freezing when the outside air temperature is in the low 20’s.
  • Install more insulation in the attic floor to prevent warm household air getting into the attic.
  • Have good ventilation in the attic to consistently replace warm air that might rise to the attic with cold outside air.
  • Keep the bottom 4-6 feet of your roof clear of snow but be careful not to damage any shingles.
  • Make sure your gutters are clear of leaves and debris. The more clogged they are, the higher the chances of the heavy ice build-up happening.
  • Check and seal places where warm air could leak from your house to the attic: vent pipes, exhaust fans, chimneys, attic hatches and light fixtures are all possibilities.
  • Consider installing a heat cable along the eaves to help melt the ice.
  • Inspect, or have your roof and attic inspected for proper ventilation and insulation.
  • Look for signs of inadequate ventilation: rust spots, rusty nails or a mildew smell are all signals that moisture has formed on the inside of your roof.
  • If you have soffit vents in your eaves, make sure they are not blocked and insulation surrounding them is secured so that air can flow easily.

If ice damming does occur despite your best efforts, keep in mind the following:

-Don’t chip away at the ice, that will damage the shingles no matter how hard you try not to.

-Don’t install a water heater or other mechanical equipment in the attic.

-Don’t use salt or calcium chloride to melt the snow, they are super corrosive and can cause problems with gutters, downspouts and flashings. The runoff from these will also cause harm to plants and grass.

The best solution is to call a roofing specialist to locate the leak and seal everything. Then call SERVPRO of Western Dutchess County to remediate the water damage. We’re available for emergencies 24/7 at (845)831-3600. Our certified water damage technicians will work to get your home back Like it never even happened.

Classifying Types of Water in a Damage Event in Western Dutchess County

10/9/2019 (Permalink)

Water pouring through a hole in the ceiling out of sheet rock and insulation Let the experts in water damage restoration take care of restoring your property!

NOT all types of water cause the same damage as there are 3 classifications or categories: clean water, gray water and black water.

The 1st step is always the same, clean up the water, dry everything out as soon as possible to avoid the threat of mold growth. The methods and procedures of the dry out are determined by the experts at SERVPRO of Western Dutchess County:

1: Clean Water

Clean water doesn’t pose an immediate threat to your health. Clean water is free of contaminants, fewer microbes and may be the result of broken water lines, toilet holding tanks, appliances and snow melt or rainwater.

However, it only takes 48 hours and contact with the surfaces of a home for clean water to become a category 2, Gray Water.

2: Gray Water

Gray water means the water damage cleanup and restoration can become a bit more serious. This water may create a health risk since it will contain degrees of chemical, viral or biological contamination. It has the potential to cause illness if contacted or consumed.

Gray water occurs from toilet bowls, sump pump failures, dishwashers, aquariums, washing machines and showers. The 48-hour exposure time applies here as well, since gray water becomes black water if not treated.

3: Black Water

Where there is black water, you now have the most serious of the three classifications, and it is considered highly or grossly contaminated by harmful chemicals, fungi and biological matter and will cause severe discomfort and illness. The sources are toilet back flows, sewage, seawater, rising water from rivers or streams, ground surface water or standing water.

It is best to treat all waters associated with water damage as black water because water picks up contaminants along its path. Consider the example of water running inside the sheet rock walls and insulation of your home.

The three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians are certified by IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Western Dutchess County is here to help get the situation under control. Don’t hesitate to reach out to us if you need emergency cleanup and restoration services! Call us at 845-831-3600.

Where Hidden Water Damage Can Be Found | SERVPRO® of Western Dutchess County

9/24/2019 (Permalink)

Water leaking and pooling on white kitchen tile You'd be surprised how much damage water can do! Be familiar with the terms of your homeowner's insurance policy and call SERVPRO right away!

While extreme rains and heavy flooding will increase the chances of water damage, these are not the only reasons it will occur. Many things in the home can cause water damage, and quite a few of them occur in places that are easily missed.

If water damage is left untreated, it can become more severe, which is why hidden water damage is so dangerous. Most water damage claims are more than $6,500, and it’s not uncommon for insurance to not accept water-related claims at all. Knowing where to find hidden water damage can make a big difference in how much of a headache it will be to treat.

Where to Look for Water Damage

  • Below exterior windows- The seal around a window is not the most durable piece of construction, so it can slowly begin to let water seep into the wood below with time.
  • Connection points of siding- Where siding overlaps or meets a corner, it is sealed against the elements. However, damage to the siding can also mean damage to the seal, leaving the plywood below exposed to water.
  • Below threshold panels- Thresholds are typically covered by a metal panel, but this panel is not water-tight. If it is frequently exposed to weather, the wood below can become waterlogged and swollen eventually.
  • Exterior painted surfaces- Multiple layers of paint can form miniature gaps between them, letting water in and causing the paint to bubble or soften.
  • Within dishwasher cubbies- It is not typical to move the dishwasher unless it is being replaced, but often homeowners discover water damage during the upgrade process. Inspecting it regularly will help ensure there are no surprises.
  • Inside bathroom walls- Water pipes heading toward the sink or tub can begin to leak with time, causing water spots in the paint as the water seeps into the wall.
  • Around toilets- A toilet has many seals to keep water in, but these can become weaker with time. Many homeowners will not notice until the floor begins to feel unsteady and the toilet develops a wobble.

If your home has suffered water damage (even in a hidden place like one of these), we are happy to help! SERVPRO of Western Dutchess County has certified water remediation experts, don't wait! Give us a call right away, and we’ll get there quickly.

Immediate Dangers After a Flood | SERVPRO® of Western Dutchess County

6/24/2019 (Permalink)

There are dangers lurking in flood waters, know what you could be dealing with!

With rising waters and potential structural damage, the initial start of a flood is a dangerous time. However, after the rain stops in Western Dutchess County and the skies clear, there are still hazards that can lurk in the floodwaters.

Potential Dangers

It is important to be aware that the dangers do not stop after the water ceases to rise. Here are three dangers that are present in the immediate time after a flood:

Damage to Utility Lines

Floodwaters can cause damage to electrical power lines, as well as propane or gas sources according to the Centers for Disease Control. If it is safe to do so, you can turn off these utilities to minimize fire hazards—but if the main control requires you to access it through water, it is best to call an electrician.

Contact with Dirty Water

Floodwater can mix with sewage or hazardous substances, as well as hide power lines or dangerous objects in its depths. This dangerous water can lead to infection in open wounds, and ingesting it can pose serious health risks. Because of these dangers, it’s best to consult the experts when it is time to clean up.

Contact with Moving Water 

No matter how shallow it is, never try to walk or drive through flowing water. It can take as few as six inches of water for drivers to lose control of vehicles or to knock an adult off his or her feet.

The Aftermath of Flooding

Following these immediate dangers, in the days and weeks after a flood, it is important to be vigilant about mold growth. An area affected by a flood poses the ideal environment for mold to grow, and it only takes a single spore to start an infestation. Proper mold remediation is essential after a flood to prevent future issues and keep the air in your home healthy.

If you need help with flood cleanup or mold remediation at your home or business in Poughkeepsie, Fishkill, Wappingers or Beacon, we’re here for you! Call us today, we’re here to help and will make any damage situation “Like it never even happened.”

Safety first when dealing with water damage at your Western Dutchess County home

6/18/2019 (Permalink)

The weight and force behind water are just some of the reasons it causes the most damage to properties.

If you find yourself dealing with a water damage emergency at your Western Dutchess County property, many questions are running through your mind. When you’re looking at the reality of the situation, it’s common to want to get everything fixed immediately, but safety is key and there are some important points to be aware of during this overwhelming time:

DO:

-Shut off the source of the water if possible or contact a qualified party to stop the water source.

-Turn off circuit breakers for wet areas of the home or building, but ONLY when access to the power distribution panel is safe from electric shock.

-Call us as soon as the water is off and you’re safe, (845)831-3600, no matter what time of day. We’re faster to any size disaster.

-If you can, remove as much excess water as possible by towels and mopping.

-Remove lamps and tabletop items to a dry spot, try to wipe excess water from wood furniture.

-Relocate and prop up wet couch cushions and pillows.

-If you have any paintings, art objects, computers, documents, paperwork, publications and other materials that are valuable or sensitive to moisture, get them to a safe and dry spot quickly. Leaving books, newspapers, magazines or other colored items on wet carpets or floors can cause staining. We can help dry out all of them items too. Our “restore vs. replace” methods will help keep the costs down as well to both you and your insurance company.

DON'T:

*DO NOT enter rooms with standing water where electrical shock hazards may exist.

*AVOID electrical shock hazards. DO NOT enter affected areas if any electrical outlets, switches, circuit breakers or electrical equipment are exposed to water.

-Your household vacuum cleaner is not built to remove water. Don’t ever bother as it could possibly cause electrical shock or damage to the vacuum cleaner.

-Anything electrical is going to be a hazard right now. Don’t use TV's or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.

-Same with ceiling fixtures, leave them alone. If the ceiling is wet or if water has entered rooms where ceilings are sagging from retained water, it’s dangerous to try your ceiling fan.

Safety is first and foremost when it comes to water damage in your home. Following these DO & DON'Ts can help reduce damage and increase the chances of a successful restoration. These emergency tips will assist you in taking the proper action until the SERVPRO of Western Dutchess County trained professionals arrive. We’re here to help!

What to do in your Western Dutchess County home if you discover water damage!

4/18/2019 (Permalink)

Water stains in your ceiling mean water is leaking somewhere!

There really are a few key FAQ's to know if you've had water damage in your home in Western Dutchess County:

What do I do first? W

When it comes to water damage, the cause of the loss must be repaired first. Call a plumber to get the problem repaired right away.

We highly recommend you then file a claim with your insurance company.

Then, call SERVPRO of Western Dutchess County, no matter the size of the disaster and no matter what time of day. Our dedicated professionals will gather all needed information and schedule an estimator to meet you.

How much is this going to cost me?

Our estimates are FREE and we work directly with your insurance company to help cover the costs of the damage. In most cases, you’re only responsible for your insurance deductible. However, no two losses are ever the same, we’re happy to explain the course of action.

What about the damaged items? O

Our teams are trained and certified in Water Damage Restoration. They will remove all damaged contents that are salvageable, clean and dry them and return them to you promptly. We have state of the art drying equipment to take care of it all from couches to clothing to important documents, photos and electronic equipment.

Do I have to worry about mold?

Fixing the leak and drying out all affected areas in quick fashion helps stops the growth of mold spores. Mold likes warm and damp environments, that’s why you’ll often see it in basements, crawl spaces and sometimes attics. As part of our drying process, we use green- based anti-microbial products to inhibit any mold growth, in addition to SERVPRO’s proven mold prevention techniques and protocol. Time is key here, the quicker the areas are remedied, the less of an issue mold growth will be.

How long does this whole process take?

This often depends on the size and severity of the damage but our estimators, production managers and technicians will be with you step by step. We pride ourselves in using effective methods as well as being efficient and timely. We understand how stressful this type of situation is and we’re eager to help get your life back to normal as quickly as possible.

We've got your back no matter what and we'll help make it "Like it never even happened." 845-631-3600

How bad could water damage be? When Water Attacks: a SERVPRO of Western Dutchess County story

3/19/2019 (Permalink)

Once the heat was fixed, this once-frozen insulation became a nasty waterfall.

You're enjoying a well-deserved tropical vacation when you get a call from a relative checking on your home….it's 10 degrees there, pipes in your attic have burst and what seems like your entire home has water damage from top to bottom.

It's not just a wet floor that will dry, WATER DOES THE MOST DAMAGE and will find whatever way it needs to get out. Insulation, sheet rock, everything gets soaked and then gravity and weight take over. Before you realize it, every surface, every item, just about everything you have has some sort of debris, dust, moisture, bits of sheet rock and insulation on it.

This type of damage needs to be remedied quickly before secondary issues arise. Heating/plumbing systems fixed, everything needs to be dried out from floors to walls to ceilings, including removal of the damaged areas. Personal items and contents must be relocated elsewhere, cleaned and stored, and then reconstruction can start.

Thankfully, SERVPRO of Western Dutchess County was able to start remediation services right away and the homeowner will be able to resume their vacation very soon. We’re with you every step of the process, to make it better than new, to make it "Like it never even happened."

Understanding How Floodwaters Are Classified | SERVPRO® of Western Dutchess County

2/25/2019 (Permalink)

Know the different types of flood water!

Even though it is easy to consider all water that causes damage the same, there are three separate classifications: clean water, gray water and black water. You can better understand how to handle a water damage situation by having an understanding of the differences in these types of water.

The basics are the same. It doesn’t matter what type of water has caused damage because a cleanup and restoration process will always follow. First, and most important, is removing all moisture and damp items as quickly as possible, to hinder the growth of mold, which begins to flourish in this ideal environment.

1: Clean Water

Much like its name suggests, clean water is just that, “clean,” and not the type to pose an immediate threat to your health. Clean water is free of contaminants and may be the result of:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

Clean water is the easiest type of water damage to work with because there are fewer microbes living in the water. But remember, it only takes 48 hours and contact with the surfaces of a building for clean water to become a category two, gray water.

2: Gray Water

Gray water means the water damage cleanup and restoration can become a bit more serious. This water may create a health risk since it will contain slight chemical or biological contamination.

This slight contamination involved with gray water will mean that it will need to be thoroughly treated before safe consumption.

Gray water includes water from dishwashers, aquariums, showers, etc. The 48-hour exposure time applies here as well, since gray water becomes black water if not treated.

3: Black Water

Where there is black water, you now have the most serious of the three classifications, and it is considered highly contaminated by harmful chemicals and biological matter. This type of water would be floodwaters containing soil and all sewage waters.

Sewage is contaminated with dangerous microbes, including bacteria, protozoans, molds, fungi and more, which are harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

It is best to treat all waters associated with water damage as black water because water picks up contaminants along its path.

The three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Western Dutchess County is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services! Call us at 845-831-3600.

Tips to Help Protect Your Home From Water Damage | SERVPRO of Western Dutchess County

2/15/2019 (Permalink)

Water damage can be one of the costliest damages to experience in a home or business.

Water damage has proven to be one of the most costliest yet common disasters a home can experience. From a burst pipe to a malfunctioning dishwasher or storm damage, there are countless ways water damage could occur in your home.

While water damage can be an especially common issue for homeowners to deal with, there are plenty of ways you can help protect your home.

Protecting Your Home From Water Damage

Water damage is a huge hassle to deal with, it can have a long-term impact on your home, one of them being mold. It’s one of the most common side effects of water damage because it begins to grow and flourish within 48 hours of exposure to moisture.

When beginning to think of ways to safeguard your home against water damage, it might be easier if you break it down by areas of impact. These areas could include basements, kitchens, bathrooms, flooring and ceilings.

In the basement, you can prevent water damage by preventing water seepage. Do this by resealing vulnerable areas of the basement, making sure water drains away from your home and installing a backwater valve.

Your kitchen and bathrooms can experience water damage due to plumbing issues and appliance failures.

Be sure you:

  • Inspect your appliances regularly, especially the hoses and faucets
  • Check to make sure there are no leaks in the seals or caulking around your showers and tubs
  • Know where the main water shut-off valve is in your home
  • Don’t leave the house while the washer or dishwasher is running

There are things you can do to protect the possessions in your home from water damage, but don’t be surprised if it is not always possible. Use waterproof bins to store items and keep items stored on shelves up off of the floor.

How to Clean Up After Water Damage

If your home does experience a water damage situation, there is a good chance you can salvage items that can be dried out within 48 hours.

Be sure that you contact your insurance company immediately after the water damage situation and evaluate the extent of the water damage in your home as well as identify the type of water that is involved.

The three types of water are:

  1. “Clean” water. Can be from rain, condensation, leaky pipes, etc.

  2. “Gray” water. Slightly dirty water from dishwashers, washing machines, clean toilets, etc.

  3. “Black” water. Water from sewage or serious flooding from nearby rivers, etc. This water can cause serious health problems.

Removing all wet items from your home and getting it dehumidified and dried out after a water damage disaster is important. You will then need to thoroughly clean and disinfect all remaining materials.

Here’s a tip from the pros: Freeze wet books, photos and papers in a frost-free freezer, allowing you extra time to deal with them after everything else has been taken care of. This prevents mold and mildew from developing and causing more deterioration. Once able, remove them from the freezer and air-dry or fan-dry the pages.

It may seem like recovering from water damage is an overwhelming and slightly impossible task, but it doesn’t have to be. You can call on the highly trained experts at SERVPRO® of Western Dutchess County, at 845-831-3600. We are here to make it "Like it never even happened!"

Do you own a vacant home? Best practices for avoiding frozen pipes

2/5/2019 (Permalink)

Avoid this damage by preparing your vacant property for winter temps!

If you own a 2nd home, rental property or have a vacant property for sale, it's important to have it winterized before the winter starts and to have someone available to check on it for you while it's vacant.

While there are always unforeseen issues that can happen, it's the water that causes the most damage. Water can and will get into everything, continuously finding a way out is the name of the game.

Don't turn the heat off in the colder months, follow good instructions to protect your pipes and utilities, have your furnace and heating systems checked regularly, seal windows and doors if possible, check outside spigots and water sources. Speak with your insurance agent about tips they have and make sure your policy is where it needs to be.

Should you ever suffer from water damage, or any kind of loss to your property, call the experts in damage restoration. SERVPRO of Western Dutchess County has been the local leader in the industry for over 25 years, we're here for your emergency 24/7 with certified technicians and the best technology around.

Call us immediately so we can give you piece of mind quickly, no matter the damage and no matter the size, 845-831-3600.

It's Frozen Pipe Season! Follow These Handy Tips to Avoid a Serious Problem!

12/28/2018 (Permalink)

This is an extreme example of how much damage frozen pipes can do to your home.

Subzero temperatures can cause even interior pipes to freeze

When temperatures plummet, the risk of your pipes freezing and bursting skyrockets. In fact, burst pipes are one of the most common causes of property damage during frigid weather and can cause thousands in water damage—easily $5,000 or more, according to the Insurance Institute for Business and Home Safety (PDF).

The pipes most at risk are those in unheated interior spaces such as basements, attics, and garages. But even pipes running through cabinets or exterior walls can freeze. The good news is there are some simple things you can do to keep your water running and your house dry.

“Pipe insulation can cost as little as 50 cents per linear foot at your local hardware store,” says Susan Millerick, IBHS spokeswoman. “So for not much more than the cost of the aspirin you’d need, you can avoid the headaches of cleanup, loss of precious keepsakes, and the cost of your insurance deductible.” Use the pipe insulation liberally to protect any vulnerable pipes.

Both the IBHS and the American Red Cross, which is in the business of emergency preparedness, have useful advice on how to prevent your pipes from freezing, as well as how to thaw them if they do. 

How to Beat the Freeze

Once the temperature starts dropping outside, you should take measures inside to keep your pipes warm and water running. Research conducted by the Building Research Council at the University of Illinois shows that the “temperature alert threshold” is 20° F, especially if you have uninsulated pipes running through an uninsulated space.  

Some of the steps experts recommend may go against your better instincts of conserving water and heat, but the extra expense is nothing compared with a hefty repair bill. Here’s what to do:

Keep garage doors closed, especially if there are water supply lines in the garage.

Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. (If you have small children, be sure to remove any harmful cleaners and household chemicals.)

Let the cold water drip from a faucet served by exposed pipes. Running water through the pipe—even at a trickle—helps prevent pipes from freezing.

Keep the thermostat set to the same temperature during day and night. Again, during a cold snap is not the time to set back the thermostat at night to save a few bucks on your heating bill.

If you plan to be away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

For the long term, add insulation to attics, basements, and crawl spaces. Insulation will maintain higher temperatures in those areas. And to prevent drafts, seal cracks and openings around windows, doors, and at sill plates, where the house rests on its foundation.

How to Thaw Frozen Pipes

If you turn on a faucet and only a trickle comes out, you may well have a frozen pipe. “If you suspect the pipes are frozen, be careful when thawing them out because if the pipe has already burst, the water will come flowing out and flood your home,” says John Galeotafiore, who oversees Consumer Reports’ testing of home products and power gear.

If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the main line enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, a kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Call a licensed plumber if you are unable to locate the frozen area, if the frozen area is not accessible, or if you cannot thaw the pipe.

Careful with that space heater!

If you need a space heater, use it safely. If you need supplemental heat, you can add a space heater to a room where pipes may be at risk. And though we don’t recommend using a space heater in a bathroom, if you really need one, make sure it’s plugged into an outlet with a ground-fault circuit interrupter and do not use an extension cord.

Sometimes, no amount of prep and prevention can stop situations like this, just remember that SERVPRO of Western Dutchess County is here 24/7 for when water damage happens. Call us at 845-831-3600 and we'll make it "Like it never even happened."

reference: Consumer Reports, How to Prevent Your Pipes From Freezing, https://www.consumerreports.org/home-maintenance-repairs/how-to-keep-pipes-from-freezing/

These Things Could Lead to Water Damage in Your Home | SERVPRO® of Western Dutchess County

12/7/2018 (Permalink)

Severe weather is not always the main culprit in causing water damage.

What is the first thing that comes to mind when you think about water damage? When thinking about water damage, severe weather is usually one of the first things that comes to mind, and while storms and flooding certainly can cause catastrophic water damage, they are often not the main culprits.

Instead, many items in your home could be responsible for many situations that result in water damage.

Understanding Water Damage

Water damage is something that many homeowners will face. It was the third most common reason that homeowners filed a homeowners insurance claim between 2011 and 2015, with an average payout per claim of $8,861.

There is a difference between water damage and gradual damage, which can impact insurance claims. Gradual damage is something that has been happening over time, such as plumbing issues in the walls causing damage to the walls, ceilings or floors, or water damage caused by cracks in the foundation, for example. Sadly, many claims for gradual water damage are not covered by homeowners insurance, while storm-related water damage usually is.

Common Water Damage Culprits

According to the Insurance Institute for Business & Home Safety (IBHS), the leading causes of water damage are:

  • Plumbing supply system failures. This happens when pipes freeze and burst due to the buildup in water pressure caused by freezing water or when the supply system material fails, resulting in leaking or bursting pipes. Per IBHS, plumbing supply system failures are the leading source of residential water damage losses, and the average cost was $5,092 per incident after the deductible. It was also found that homes 16 to 40 years of age made up a larger group of supply system material failure claims.

  • Plumbing drain system failures. Sewer drains can back up and overflow into a home due to drains backing up and overflowing into a home or from material malfunction issues. In their study, IBHS found that 52% of drain system failures were caused by sewer backups and 37% were related to material performance issues—and they also noted that the average drain system failure caused more expense in southern region states than in northern region states.

  • Toilet failures. Toilet failures are the second largest source of residential water loss after plumbing supply system failures, and can result from faulty fill valves or clogged drain lines. According to IBHS, toilet failures that happen on the first floor of a home were the reason for more extensive claims than those that happened in basements or upper floors.

  • Water heater failures. Water heaters only last for so long, and if your water heater has reached its life expectancy, the tank will eventually begin to rust and corrode, resulting in leaking or bursting issues. IBHS found that slow leaks or sudden bursting were the cause for 69% of all water heater failures and, on average, cost $4,444 per incident following the deductible.

  • Washing machine failures. Washing machine failures can typically be caused by supply hose failures, machines overflowing and drain line failures. This type of failure is listed as one of the top 10 sources of residential water damage losses. Per IBHS, supply hose failures were the culprits for over half of all washing machine-related losses.

If your home has experienced any water damage, the team at SERVPRO® of Western Dutchess County is available to help with cleanup and restoration and make it “like it never even happened.” Call us at 845-831-3600.

Ice Damming Tips for your Dutchess County home- before it's a problem-

10/30/2018 (Permalink)

Learn how to avoid ice damming before it becomes a problem.

What is ice damming?

What is an ice dam? Ice dams form when heated air melts roof snow downward behind still frozen ice. When the water that is trapped cannot flow or run through the gutter system, it can back flow under the roof shingles and into your home's interior areas.

 When will ice dams occur?

  • The right weather conditions for ice damming is usually when outside air temperatures are in the low 20s (F) for several days with several inches of snow on the roof.
  • If you have poor attic insulation, your chances of ice damming drastically increases.

 How do I prevent ice dams?

  • Keep the attic air temperature below freezing when the outside air temperature is in the low 20s. This can reduce the occurrance of ice dams.
  • Lay more insulation down on the attic floor to prevent the warm household air from penetrating into the attic. 
  • Provide good attic ventilation to replace warm air in the attic with cold outside air.
  • Keep the bottom four feet of the roof clear of snow. Be careful not to damage the shingles.

 What NOT to do!

  • DO NOT attempt to “chip away” the ice of an ice dam. It will likely lead to shingle damage
  • DO NOT install mechanical equipment or water heaters in attics, especially in cold climates.
  • DO NOT use salt or calcium chloride to melt snow on a roof. These chemicals are very corrosive and can shorten the life of metal gutters, downspouts and flashing. Runoff that contains high concentrations of these chemicals can damage nearby grass and plants.

Call our SERVPRO of Western Dutchess County office today if you have any questions or concerns about ice damming!

In the event you have water damage in your home from ice damming, we are available to help 24/7 at 845-831-3600! 

It's starting to get cold out there, check out these tips to help avoid broken pipes in your Western Dutchess County home!

10/29/2018 (Permalink)

A broken pipe can cause extensive water damage.

t's getting very cold out there and winter is upon us! Don't be caught with broken pipes and water throughout your home! Here are some tips from the Insurance Information Network of California (2013) to prevent this from occurring:

1. Disconnect all garden hoses and other outside hose connections. If possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. 

2. Insulate all exposed pipes located in your basement, under your home, on outside walls or in attics. For pipes with northern exposures, use heat tape according to the manufacturer's instructions. (Improper usage may cause a fire.) 

3. Set the thermostat to at least 55 degrees even when your home is vacant or unoccupied during the winter. If you plan to be away during cold-weather months, have someone regularly check your home to make sure it's staying warm enough to prevent freezing. 

4. Winterize sprinkler systems according to the manufacturer's recommendations. Blowing out excess water with a compressor may be the best way to prevent frozen and broken pipes. If you have a swamp cooler, winterize it by disconnecting the water source and clearing the line. 

5. Very important tip is knowing how to shut off the water supply if a pipe bursts. Quick action can minimize damage significantly!

In a case of water damage, SERVPRO of Western Dutchess County will take care of the clean-up. "Like it never even happened." Call us asap at 845-831-3600.

Equipment Spotlight: Desiccant Dehumidifier

10/29/2018 (Permalink)

A desiccant dehumidifier being used at a Large Loss job.

A desiccant dehumidifier has a moisture absorbing wheel inside the unit. The wheel is made of silica gel – which is the desiccant (drying) element. Air enters the unit through an opening and travels through the silica gel impregnated wheel. When the air reaches the other side of the wheel it is dry and pushed out of the unit by a high static blower.

SERVPRO of Western Dutchess County can help clean up the smallest to the largest water damage losses. Keep our number stored in your phone, we're available 24/7! 845-831-3600

What to do until help arrives- Water Damage in your Dutchess County home.

10/23/2018 (Permalink)

Time is not on your side in a water damage situation.

As much as you try to prepare, disasters can strike at any time. Should you experience water damage from clean water in your home, here's what you should (and shouldn't do) until help has arrived:

DO:

-Shut off the source of the water if possible or contact a qualified party to stop the water source.

-Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electric shock.

-Remove as much excess water as possible by mopping and blotting.

-Wipe excess water from wood furniture after removing lamps and tabletop items.

-Remove and prop up wet upholstery cushions for even drying.

-Place aluminum foil or wood blocks between furniture legs and wet carpeting.

-Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

-Use wooden clothespins to keep furniture skirting off of damp floors.

-Hang draperies with coated hangers to avoid contact with wet carpeting or floors.

-Hang furs and leather goods to dry separately at room temperature.

DON'T:

-Enter rooms with standing water where electrical shock hazards may exist.

-Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. ALWAYS avoid electrical shock hazards.

-Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.

-Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.

-Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.

-Use TV's or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.

-Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Please follow these DO & DON'Ts to help reduce damage and increase the chances of a successful restoration.

These emergency tips will assist you in taking the proper action until the SERVPRO of Western Dutchess County professionals arrive. Keep our number in your phone- (845)831-3600.

Western Dutchess County 24 Hour Emergency Water Damage Service

10/23/2018 (Permalink)

A delay of just a few hours can greatly increase the severity of the water damage.

SERVPRO of Western Dutchess County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help. Call Today (845)831-3600.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Western Dutchess County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Western Dutchess County

SERVPRO of Western Dutchess County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property, Like it never even happened.

Save our number in your phone, SERVPRO of Western Dutchess County (845)831-3600.

Water Damage 24 Hour Emergency Service Available! | SERVPRO of Western Dutchess County

6/28/2018 (Permalink)

Call 845-831-3600 for help with your water damage!

SERVPRO of Western Dutchess County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 845-831-3600

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Western Dutchess County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Western Dutchess County

SERVPRO of Western Dutchess County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

The Types of Pollution Found After Water Damage | SERVPRO® of Western Dutchess County

6/25/2018 (Permalink)

Different Types of Polluted Water need different cleaning guidelines

When describing water damage, you’ve likely heard terms such as “black water” and “clear water” to describe the danger of the water left behind. While black water is undoubtedly more hazardous than clear water, there are actually three types of pollution found after water damage, and they can all cause their own form of harm to a home or office.

The time after water damage is a chaotic one, which is why we’ve taken the time to outline the three types of water contamination you might come across.

Levels of Pollution

Category 1: “Clear water” is the least contaminated level, as it refers to water originating from a clear source that is free from pollution. Water from leaky faucets, broken inbound pipes, direct rainwater or faulty water supply lines would fall into this category. It is not recommended, but category 1 water should not be considered dangerous if consumed.

Category 2: A step up from clear water is grey water, which is a bit more serious. This is wastewater generated from drain overflows, appliance damages and other types of typical household flooding. This water is either contaminated from the source or has come into contact with many surfaces, so category 2 water is considered dangerous to consume.

Category 3: Category 3 water—black water—is the most notorious, and the most dangerous of the categories. Rising flood waters, sewage overflows or water that has become a breeding ground for bacteria are all causes for concern and can cause illness or death if consumed.

Categories Will Change

Water damage only becomes more complicated after the initial floodwaters settle, because water that starts in one category can quickly advance to another. Water can develop higher pollution levels from coming into contact with surfaces or sitting stagnant and breeding bacteria and can become even more dangerous as time goes on.

Because this is impossible to determine solely based on appearance, it’s essential to get professional water restoration for peace of mind and a properly restored property.

If you’re dealing with water damage and you’re not sure what to do, SERVPRO® has a team of water restoration professionals that’s here to help!

Ice Damming Tips for Dutchess County!

2/27/2017 (Permalink)

Explanation of how ice damming occurs in your home.

Water Coming into your home in Ulster County? It may be ice damming! SERVPRO can help!


What is ice damming?


What is an ice dam? Ice dams form when heated air melts roof snow   downward into water dammed behind still frozen ice. When the water that is trapped cannot flow or run through the gutter system in can back flow under the roofs shingles and into your home's interior areas


 


When will ice dams occur?



  • The right weather conditions for ice damming is usually when outside air temperatures are in the low 20s (F) for several days with several inches of snow on the roof.

  • If you have poor attic insulation, your chances of ice damming drastically increases.


 


How do I prevent ice dams?



  • Keep the attic air temperature below freezing when the outside air temperature is in the low 20s. This can reduce the occurrence of ice dams.

  • Lay more insulation down on the attic floor to prevent the warm household air to penetrate  into the attic. 

  • Provide good attic ventilation to replace warm air in the attic with cold outside air.

  • Keep the bottom four feet of the roof clear of snow. Be careful not to damage the shingles


 


What NOT to do!



  • DO NOT attempt to “chip away” the ice of an ice dam. It will likely lead to shingle damage

  • DO NOT install mechanical equipment or water heaters in attics, especially in cold climates.

  • DO NOT use salt or calcium chloride to melt snow on a roof. These chemicals are very corrosive and cam shorten the life of metal gutters, downspouts and flashings. Runoff that contains high concentrations of these chemicals can damage nearby grass and plants.


Call SERVPRO of Kingston/New Paltz today if you have any questions or concerns about ice damming! We are available 24/7 at 845-831-3600! 

Ice Damming Tips for Dutchess County!

2/27/2017 (Permalink)

Explanation of how ice damming occurs in your home.

Water Coming into your home in Dutchess County? It may be ice damming! SERVPRO can help!

What is ice damming?

What is an ice dam? Ice dams form when heated air melts roof snow   downward into water dammed behind still frozen ice. When the water that is trapped cannot flow or run through the gutter system in can back flow under the roofs shingles and into your home's interior areas

 

When will ice dams occur?

  • The right weather conditions for ice damming is usally when outside air temperatures are in the low 20s (F) for several days with several inches of snow on the roof.
  • If you have poor attic insulation, your chances of ice damming drastically increases.

 

How do I prevent ice dams?

  • Keep the attic air temperature below freezing when the outside air temperature is in the low 20s. This can reduce the occurance of ice dams.
  • Lay more insulation down on the attic floor to prevent the warm household air to penetrate  into the attic. 
  • Provide good attic ventilation to replace warm air in the attic with cold outside air.
  • Keep the bottom four feet of the roof clear of snow. Be careful not to damage the shingles

 

What NOT to do!

  • DO NOT attempt to “chip away” the ice of an ice dam. It will likely lead to shingle damage
  • DO NOT install mechanical equipment or water heaters in attics, especially in cold climates.
  • DO NOT use salt or calcium chloride to melt snow on a roof. These chemicals are very corrosive and cam shorten the life of metal gutters, downspouts and flashings. Runoff that contains high concentrations of these chemicals can damage nearby grass and plants.

Call our SERVPRO of Western Dutchess County office today if you have any questions or concerns about ice damming! We are available 24/7 at 845-831-3600! 

Dutchess & Ulster County Residents: We Specialize in Flooded Basement Cleanup and Restoration!

6/13/2016 (Permalink)

Basements can easily flood from heavy rains in any Dutchess & Ulster County home.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Ulster & Dutchess County basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 845-831-3600

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Kingston/New Paltz & SERVPRO of Western Dutchess County and let our trained, professional crews handle the situation safely and correctly. We have earned the tust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 

845-255-4334  or   845-831-3600

Faster to your Dutchess & Ulster County Water Damage Event

6/13/2016 (Permalink)

SERVPRO of Western Dutchess County & SERVPRO of Kingston/New Paltz provides 24 hour fire & water damage service in Dutchess & Ulster County.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Western Dutchess County & SERVPRO of Kingston/New Paltz provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Western Dutchess County & SERVPRO of Kingston/Ulster arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 845-831-3600 or at 845-255-4334

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Western Dutchess County & SERVPRO of Kingston/New Paltz

SERVPRO of Western Dutchess County & SERVPRO of Kingston/New Paltz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Dutchess County 24 Hour Emergency Water Damage Service

6/13/2016 (Permalink)

SERVPRO of Western Dutchess County provides 24 hour fire and water damage restoration service in Dutchess County.

SERVPRO of Western Dutchess County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 845-831-3600

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Western Dutchess County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Western Dutchess County

SERVPRO of Western Dutchess County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Equipment Spotlight: Desiccant Dehumidifier

1/6/2016 (Permalink)

Desiccant Dehumidifier being used on a Large Loss Project.

A desiccant dehumidifier has a moisture absorbing wheel inside the unit. The wheel is made of silica gel – which is the desiccant (drying) element. Air enters the unit through an opening and travels through the silica gel impregnated wheel. When the air reaches the other side of the wheel it is dry and pushed out of the unit by a high static blower.

Tips for Preventing Broken Pipes

1/1/2016 (Permalink)

Broken pipes can lead to major water damage in your home or office.

It's getting very cold out there and winter is upon us! Don't be caught with broken pipes and water throughout your home! Here are some tips from the Insurance Information Network of California(2013) to prevent this from occurring:


1. Disconnect all garden hoses and other outside hose connections. If possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. 

2. Insulate all exposed pipes located in your basement, under your home, on outside walls or in attics. For pipes with northern exposures, use heat tape according to the manufacturer's instructions. (Improper usage may cause a fire) 

3. Set the thermostat to at least 55 degrees even when your home is vacant or unoccupied during the winter. If you plan to be away during cold-weather months, have someone regularly check your home to make sure it's staying warm enough to prevent freezing. 

4. Winterize sprinkler systems according to the manufacturer's recommendations. Blowing out excess water with a compressor may be the best way to prevent frozen and broken pipes. If you have a swamp cooler, winterize it by disconnecting the water source and clearing the line. 

5. Very important tip is knowing how to shut off the water supply if a pipe bursts. Quick action can minimize damage significantly!

SERVPRO® has Water Shutoff Tags that we can supply people to help prepare them in case of a broken pipe!

Contact us today at  845-831-3600 if you’d like a complimentary tag!

Flooding Tips

4/11/2014 (Permalink)

You know what they say...April Showers, Bring May Flowers. Well it is time of year...rain and more rain! And with all this rain...the potential for flooding increases! In the event of water damaged caused by flooding our team is well equipped and well trained to make it "Like it Never Even Happened". Here are a few tips to help get the situation under control until we get there:

1. Remove as much excess water as possible by mopping and blotting.

2.Remove and prop up wet upholstery cushions to help even out the drying process.

3. Try and wipe up the excess water from any wood furniture after removing all tabletop items

4. Do not leaves books, newspapers, magazines or other colored items on any flooring to avoid possible staining. 

What is an Ice Dam?

2/25/2014 (Permalink)

Ice dams form when heated air melts roof snow downward into water dammed behind still frozen ice. When the water that is trapped cannot flow or run through the gutter system in can backflow under the roofs shingles and into your home's inteior areas. 

Helpful Preventative Tips: Pipe Breaks

1/14/2014 (Permalink)

Pipe Breaks are one of the most common water damages that we receive from December to March at SERVPRO. When water freezes it expands. Therefore, if water freezes in a pipe, the pipe can expand enough to the point that it bursts. However, it’s not necessarily the frozen water that caused the direct burst. It is the water pressure between the ice and the closed faucet. That pressure is enough to break a pipe and cause a  water damage in your home or office.

Helpful Preventative Tips:

· Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes.

· Keep a slow trickle of water flowing through faucets, especially if the pipes run through unheated or  uninsulated areas of your home and business.

· Keep your home at a temperature no lower than 55°F (12°C).

· When going away, ask a friend or neighbor to check your house daily to make sure it’s warm enough to prevent freezing.

· Seal leaks that allow cold air inside where pipes are located. Use caulk or insulation to keep the heat in.

· Insulate pipes in crawl spaces and the attic. These exposed pipes are most susceptible to freezing.

Tip of the Week!

11/6/2013 (Permalink)

Broken Pipes

It's getting very cold out there and winter is upon us! Don't be caught with broken pipes and water throughout your home! Here are some tips from the Insurance Information Network of California (2013) to prevent this from occurring:



1. Disconnect all garden hoses and other outside hose connections. If possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. 

2. Insulate all exposed pipes located in your basement, under your home, on outside walls or in attics. For pipes with northern exposures, use heat tape according to the manufacturer's instructions. (Improper usage may cause a fire.) 

3. Set the thermostat to at least 55 degrees even when your home is vacant or unoccupied during the winter. If you plan to be away during cold-weather months, have someone regularly check your home to make sure it's staying warm enough to prevent freezing. 

4. Winterize sprinkler systems according to the manufacturer's recommendations. Blowing out excess water with a compressor may be the best way to prevent frozen and broken pipes. If you have a swamp cooler, winterize it by disconnecting the water source and clearing the line. 

5. Very important tip is knowing how to shut off the water supply if a pipe bursts. Quick action can minimize damage significantly!