What our Customers say...
June 11th 2020 - I received a phone call from my wife stating that our basement had a broken sewer line and it was bad! Knowing that our large basement was primarily used as mass storage and accumulation of all things, I was distraught. My first call was to my Travelers Insurance Agent. She reported the claim immediately and I was contacted by our Travelers Adjuster within 30 minutes or less. His first concern was our safety. He then asked how bad... I told him I needed an Army! He said to relax, you're covered, and call a remediation company ASAP, I was allowed to call anyone I chose...I have watched the SERVPRO television Commercials and decided I would contact them. They were extremely helpful and reassuring from the first phone call to the last phone call. They were calm in my moment of panic. Help was coming the next morning. The foreman each day explained to me what they were doing, completing and what my expectations should be. They left each day assuring me they would be back tomorrow. If I needed anything just ask, if I had a question just ask. I received calls at night from the scheduler and surveys each night to rate my experience that day. Well the Army showed up! The basement is clean and the contents were safely removed and cleaned to my expectations! I do not wish this situation on anybody. But if it happens... call Western Dutchess SERVPRO! Thanks!!!
"Amy was onsite within 90 minutes from the our chimney fire on a Friday during the middle of the Covid-19 quarantine. From that moment on the whole SERVPRO team of Kamore, Rama, and the rest of the onsite team was nothing short of perfection. A million thanks!!"
Kerry & Jen
I just had to take a minute to tell you how UNBELIEVABLY AMAZING your company and employees are.
Not only did they go above and beyond our expectations, but they are professional, thorough, personable and so pleasant and accommodating.
I’m very protective of my company and my employees and Gil and George, specifically, kept me informed every step of the way and showed me everything they were going to do and did.
Your employees can teach others a thing or two about HARD WORK and true Customer Service.
I have shared your company (and specific branch) with a lot of my vendors and customers.
Please share this with them and I truly thank you.
5 Star Rating! Kemore was absolutely amazing and super helpful! Would recommend him to anyone who needs SERVPRO's help!
Everyone was helpful, professional and courteous! Thank you again!
Rama and Oscar were prompt, polite and professional. My home looks and smells brand new, fantastic job!
Very professional, courteous, accommodating. Made it very easy, thank you.
Thank you for such speedy service and a job well done.
Guys did a great job!
Professional crew. Friendly, polite and respectful of my house.
-Delighted that we retained SERVPRO of Western Dutchess on an extensive property loss. As an attorney I was skeptical at first but was immediately cured when I saw its staff come to the rescue. Efficient, courteous, motivated to help and always there to assist are admirable traits. After the remediation was concluded months later they still were of the same mindset, one of making sure that all was to our satisfaction. Thank you Rama and Luigi as you are both remediation Rock Stars.
I am the owner & operator of a local flooring company, Genco Floor Coverings. I have been working with SERVPRO for a couple of years now. We have done countless jobs together. I highly recommend SERVPRO for all of your reconstruction / mold remediation needs !!!
Seamless, easy process having the air ducts in my house cleaned by your company, thank you very much.
These guys impressed me, they knew exactly what to do and I felt comfortable that the water damage in my basement was no longer a problem. I would recommend them with confidence to anyone.
Lauren and Kemore were amazing during this whole issue and made me feel less stressed about it. They answered all of my questions immediately.
I have no need to recommend anyone other than these guys, couldn't get over how clean the place is. Cleaner than I've ever seen it and it smells amazing in here! Thank you so much for taking care of this so quickly!
Thrilled with how they took care of the water damage in my house, would recommend to anyone!
SERVPRO worked around my tight schedule, they worked fast and did a great job, thank you.
My dryer wasn't doing a good job, called these guys to clean the dryer vent out. Great price, I was happy and would recommend them to anyone.
SERVPRO did an excellent job on this unfortunate situation. Kemore was great in handling the situation and I would recommend SERVPRO to anyone who needs cleanup services.
I was overwhelmed by the politeness and kindness of the staff. They went above and beyond to ensure I was satisfied and comfortable in my house.
I needed my dryer vents cleaned in my townhouse, these guys were fast, clean and so polite. Will definitely use them again!
We can't say thank you enough for how well we have been treated by your team and family during this process. Your team's professionalism has been outstanding and your generosity was so much more than we ever expected. We will be forever grateful and will recommend SERVPRO to any and all people we can from now on! Thank you again!
I live out of state and my house in NY is for sale, my realtor informed me of a pipe break and the water damage was extensive. This company was reliable, trustworthy and kept me informed of everything and did a great job. I will also be using them for the reconstruction, I highly recommend SERVPRO.
SERVPRO helped make a difficult time so much easier to handle.
Hired SERVPRO to clean my mom's house for the holidays, amazed at how much things sparkle now, thank you very much!
Good company in a bad situation, I will call them again if I need to. They got there when they said they would be there every day and they told me what they were doing every step of the way.
My insurance company called this company to clean up a water leak. I barely had to do a thing, they took care of getting everything fixed and back together in 2 days.
My carpets look better than ever, the guys were great, recommend them for sure. Thank you!
The staff was so nice when my mom had a small oven fire in her home, they were pleasant and explained everything very clearly to her. The house looks and smells great!
Everything went very well, the crew was friendly & professional and there was no equipment left onsite.
An electrical fire in my mother's old house caused a lot of damage, though she lost some belongings, this crew was able to salvage and restore more than we thought, she got some of her memories back and that made it not seem as terrible. Thank you for the efforts.
Respectful and polite folks, did what I asked them to and appreciated their recommendations for future safety measures in my house.
I had mold inside the walls from an air conditioner that leaked, it made me nervous to be home because I have health issues. SERVPRO made me feel better and took care of everything as good as new, thank you for making me feel better!
Very satisfied with the work, they do what they say they're going to do and the entire crew did an excellent job. I will recommend to all my friends.
We had a grease fire in the kitchen, did more damage than thought. These guys came in and eliminated an anxious situation in just a few days.
Didn't know the toilet in the upstairs bathroom had been leaking for a long time until I started to notice marks on the ceiling below it in the basement. Called SERVPRO immediately and they sent someone out immediately to take a look, mold isn't what I thought I would hear, but that was it. They kept me calm, answered all my questions and got the plumber out to fix the leak, then they got to work getting rid of the problem. I was never inconvenienced and they kept me in the loop at every step, I never had to guess or wonder. I am relieved and will recommend them to anyone.
Very knowledgeable & answered all of my questions thoroughly when the blizzard melted into my basement. I was very concerned about my child's memorabilia but SERVPRO helped salvage the items! I can't thank you enough!
SERVPRO of Western Dutchess County was courteous and quick to cleanup the damage caused by the blizzard! I was very impressed with their professionalism! Thank you to Jesse & his crew!
Very professional and courteous staff. They did the job quick and left my home cleaner than it was before they arrived! I was worried about the mold but now have peace of mind. I'd highly recommend SERVPRO!
Having small children with allergies and discovering I had mold in my home made me very nervous, but when Jesse and the crew got to my house they instantly made me feel better! They walked me through the process and explained every step clearly to me. Thank you so much SERVPRO!
SERVPRO of Western Dutchess County recently helped us on two different occasions, both of different calibers, and were nothing short of fantastic. Everyone at this company has been professional, diligent, and prompt throughout the duration of both projects. They will always be my first choice for any future issues, both personal and professional!
The exceptional work your team did in our home makes it hard to believe there was even a fire here. All the team members working on our home day in, day out were nothing but courteous, knowledgeable and professional. Gil was always available to answer our questions and concerns and got back to us in a timely manner. All were so attentive and compassionate to our needs and worked quickly to get us back in our home.
VERY satisfied with the work. Your entire crew was A-One. Excellent job. I will recommend to all my friends.
Everyone was courteous, helpful, professional and a pleasure to deal with. They are an excellent service. Through a traumatic experience, your staff and office staff were excellent to deal with. Good job!!!
It's great to know that there are colleagues and friends like you who go above and beyond with their services to help out another. The place looks great and the guys took the time to work on some stains and move furniture, etc. Thank you for coming through and doing your usual great work.
The crew was great. Everyone one gave us high-end service. We are pleased and would recommend to anyone. It was job well-done - great workers.
Your quick response was greatly appreciated and your staff did a phenomenal job in the cleanup. They were very professional, efficient, and went above the tasks I had laid out for the removal of materials. This was the second time I had a positive outcome with your company.
All of the men were the best! I thank them for everything. Your company was able to take a very bad situation and turn it to a great thing. This company and men are wonderful- Thank you again!!!
Everyone went over and above what I expected. Went out of their way to help. Addressed all my health concerns. Everyone was neat, clean, and a pleasure to do business with. Thank you.
The men from this company, from the telephone communications to the men who completed the work, were true professionals. If all of your employees are as responsive and considerate as the men who were at my house, you should be completely satisfied! I am!!
Their work was fast and neat, the clean up went well. Thank you so much.
Very compassionate, professional. I will refer you to anyone who needs this service. I commend the guys for their hard work. Thank you.
SERVPRO was quick, efficient and thoroughly met my water damage needs. I would highly recommend them to any of my colleagues & friends! Thank you for your service!
I was especially surprised by how the crew seemed to take our situation seriously and personally. They made a really difficult time much easier. Thank you!
I was so pleased with the way my carpets came out! They look brand new! They haven't looked this good in years!
Excellent work done by all crew members! They were polite and always on time. Good job!
The team did an excellent job and made a very stressful situation, so much better. I am very pleased with the work done.
We needed an emergency cleanup for an inspection and SERVPRO came in and performed the task quickly and efficiently! The crew was very professional and respectful to my employees. I'd highly recommend again!
I walked in to a building with water falling from the ceiling and instantly panicked! Thank you to all the SERVPRO employees that came out and helped clean up my business!
We've used you before and you continue to show us why you are a preferred vendor! Your quick timing and thoroughness is greatly appreciated!
You did a fantastic job on the duct cleaning services in our building! Thank you SERVPRO!
SERVPRO of Western Dutchess County was very professional, respectful & knowledgeable about my water damage. We had to close our doors for business for a few days but they made the situation easier by completing the cleanup quickly.
The crew clearly explained the process to me and was very knowledgeable in their services. I felt very comfortable with them handling my water loss.